Privacy and Security Policy
1. Introduction
At Gorilla Yazılım ve Teknoloji A.Ş. (“Gorilla”, “we”, “our”, or “us”), we take your privacy and security seriously. This Privacy and Security Policy explains how we collect, use, protect, and share your personal data when you use our website (www.gorilla.com.tr), our products, and our services.
By accessing our website or using our services, you agree to the terms outlined in this policy.
2. Data We Collect
We may collect the following categories of personal information:
Identity Information: Name, surname, contact details, and similar identifiers provided via forms or account creation.
Contact Information: E-mail address, phone number, physical address.
Technical Data: IP address, browser type, device information, operating system, site visit logs, cookies.
Usage Information: Interactions with our website, service preferences, support requests, transaction history.
Marketing Information: Preferences and feedback provided for campaigns, newsletters, and other communications.
3. How We Use Your Data
We process your personal data for the following purposes:
To deliver and improve our products and services.
To manage user accounts and provide customer support.
To process orders, payments, and invoices.
To communicate about your account or our services.
For analytics, site optimization, and security monitoring.
To send marketing communications (where permitted by law or with your consent).
To comply with legal obligations and regulatory requirements.
4. How We Protect Your Data
We implement strict administrative, technical, and physical security measures to:
Safeguard your data from unauthorized access, alteration, disclosure, or destruction.
Use encryption, secure servers, firewall protection, and limited access controls.
Regularly review and update our security policies and practices.
5. Sharing Your Data
Your personal data may be shared:
With trusted third-party service providers (such as payment processors, IT support, shipping companies) strictly for service delivery.
With regulatory authorities or law enforcement when required by law.
With your explicit consent for marketing or promotional purposes.
Internationally, only in compliance with relevant data protection laws and with appropriate safeguards.
6. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations. When no longer needed, your data is securely deleted or anonymized.
7. Your Rights
Depending on applicable laws (including the Turkish Personal Data Protection Law – KVKK and the European GDPR), you have the right to:
Learn if your data is being processed and access your personal data.
Request correction of incomplete or inaccurate data.
Request deletion or anonymization of your data.
Object to or restrict the processing of your data.
Withdraw your consent at any time (for processing based on consent).
Request information about third parties to whom your data has been transferred.
File a complaint with a data protection authority if you believe your rights have been violated.
8. Cookie Policy
We use cookies and similar tracking technologies to enhance your experience, improve site performance, and analyze traffic. You may refuse or manage cookies via your browser settings; however, some features may not function properly if cookies are disabled.
9. Updates to This Policy
This Privacy and Security Policy may be updated from time to time to reflect legal, technological, or operational changes. The latest version is always available at www.gorilla.com.tr. Your continued use of our site and services constitutes your acceptance of any changes.
10. Contact Us
For questions, requests, or concerns regarding your privacy and data security, please contact us:
Address: [Company Address]
E‑mail: kvkk@gorilla.com.tr
Phone: 0 ### ### ## ##